Vita Summer 2008
ROBERT E. MILLER
Accounting/MIS Department
Dauch College of Business and Economics
Ashland University – DA233
Office Tel: (419) 289-5680
Email: rmiller9.ashland.edu
EDUCATION
Ph.D. in
Business Administration - Information Systems
August, 2006
Dissertation title: The Conceptualization and Measurement of
Service Quality as it Relates to the Information Systems Function Within
Organizations
Dissertation chair: Dr. Bill Hardgrave
MBA
May, 1998 (degree conferred with honors)
B.S. in
Computer Science
May, 1993 (degree conferred cum laude)
WORK EXPERIENCE
Assistant Professor (August 2006 – Present)
Accounting/MIS Department,
Responsible for teaching undergraduate and
graduate Information Systems courses as a faculty member in the College of
Business and Economics.
Graduate Assistant (August 2003 – August 2006)
Information Systems Department,
Provided support both inside and outside the classroom for assigned faculty.
Senior Network Consultant (October 1998 – August 2003)
Network Engineering Department,
Williams Communications / WilTel,
Supervised a group of data analysts, application developers, and forecast analysts who were responsible for providing database and application support to the network engineering department. Primary responsibilities included tracking network capacity, forecasting future demand, tool development, and ad-hoc reporting.
Systems Analyst (April 1994 – October 1998)
Applications Development
Department, Central and Southwest Services,
Provided application development and maintenance support to the power plant inventories group. Primary responsibilities included maintenance of the monthly inventory reporting system, conversion of existing systems to Peoplesoft, and ad-hoc reporting.
RESEARCH
Publications:
Miller, R., Brooks, N., Jones, T., and Winick, L. “Information Systems Service Quality: An Examination of User Expectations,” American Journal of
Business, accepted: December 2007.
Miller, R., Hardgrave, B., and Jones, T. “Levels of Analysis Issues Relevant in the Assessment of Information Systems Service Quality,”
International Journal of Services and Standards, 4(1), 2008.
Hardgrave, B. and Miller, R. “RFID in the Retail Supply Chain: Issues and Opportunities,” RFID Technology and Applications, Cambridge
University Press, Cambridge, UK, 2007.
Hardgrave, B., Waller, M. and Miller, R. “RFID’s Impact on Out of Stocks: A Sales Velocity Analysis,” Working Paper Series, Information
Technology Research Institute. May, 2006.
Hardgrave, B. and Miller, R. “The Myths and Realities of RFID,” International
Journal of Global Logistics and Supply Chain Management, 1(1),
2006.
Hardgrave, B., Waller, M. and Miller, R. “Does RFID Reduce Out of Stocks? A Preliminary Analysis,” Working Paper Series, Information
Technology Research Institute. November, 2005.
Hardgrave, B. and Miller, R. “RFID: The Pharmaceutical Silver Bullet?” World Pharmaceutical Frontiers, March, 2006.
Proceedings/Presentations:
Miller, R., Hardgrave, B., and
Jones, T. “The Impact of Presentation Order on SERVQUAL Dimensionality,” Proceedings,
Thirty-Ninth Annual
Meeting of the Decision Sciences Institute
Traverse, G., Miller, R., Rogers, R., and Porter, Z. “Rethinking the
Information Systems Productivity Paradox: A Case Study” Proceedings, 2008
Midwest Decision Sciences Institute
Conference, April, 2008.
Miller, R.,
Lifer, D., and Parsons, K. “How Should Faculty Respond to the Student Use of
Technologically Mediated Social Networks?” Twenty-
Seventh International Lilly Conference on College and University Teaching, November 15-18, 2007.
Miller, R., Hardgrave, B., and
Jones, T. “Levels of Analysis and their Impact on the Assessment of Service
Quality,” Proceedings, Thirty-Eighth
Annual Meeting of the Decision Sciences Institute, 4371-4376.
Miller, R. and Brooks, N. “User Expectations of IS Service
Quality: Does Provider Location Matter?”
Proceeding, 2007 Mountain Plains
Management Conference, October,
2007. *Awarded Best MIS Paper*
Miller, R., Jones, T., and Winick, L. “Information Systems Service Quality: An
Examination of User Expectations,” Proceedings, Second Annual
Midwest
Association for Information
Systems Conference, May, 2007. *Awarded Best Conference Paper*
Glorfeld,
L.W., Bala, H., and Miller, R. “Classifying Network
Intrusions: A Comparison of Data Mining Methods,” Proceedings, Eleventh
Americas Conference on Information Systems, 1535-1543.
Under Review:
Brooks, N. and Miller, R. “IT Workers on Outsourcing: What about Me? What about the Profession?” submitted to Database.
Working Papers:
Miller, R. “SERQUAL Dimensionality: An Investigation of Presentation Order Effect,” to be submitted to Journal of Service Research, first draft
completed.
Miller, R. “ISS-QUAL: A Measure of Service Quality for
the Information Systems Function,” to be submitted to Journal of
Computer Information
Systems, first draft completed.
Miller, R. Parsons, K., and Lifer, D. “Student uses and perceptions of technologically mediated social networks,” to be submitted to
Communications of
the Association for Information Systems, in data collection.
Grant Work:
Assigned to three grants investigating the impact of Radio Frequency Identification (RFID). Primary responsibilities include database support, application development, ad-hoc reporting, and data analysis.
“Does RFID Reduce Out of Stocks?” (August 2005 – present)
Funded by Wal-Mart Stores, Inc.
Principal Investigators: Hardgrave, B. and Waller, M.
“RFID: Dispelling Myths, Readying for the Future, and Exploring Its Benefits” (January 2005 - May 2005)
Funded by Wal-Mart Stores, Inc.
Principal Investigators: Hardgrave, B. and Waller, M.
“Planning, Designing, and Implementing Change: A Case Study of Two Major Organization Changes - RFID and Software Development Practices” (August 2004 - December 2004)
Funded by Wal-Mart Stores, Inc.
Principal Investigator: Hardgrave, B.
Research Interests:
Information Systems Service Quality
· Sources of user expectations
· Differences in group expectations
Radio Frequency Identification (RFID)
· Impact on stock outs
· Data cleansing/analysis
Technologically Mediated Social Networks
· Student uses of social networks
· Appropriateness of profile content
TEACHING
Experience:
Assistant Professor (August 2006 – Present)
Accounting/MIS Department,
Teaching
undergraduate MIS courses (Business Programming, Systems Analysis, and Project
Management) and graduate courses in the MBA program.
Adjunct Instructor (January 1995 – August 1998),
Business Services Department,
Taught undergraduate computer classes covering a variety of topics including computer concepts, programming languages, and the Microsoft Office suite of applications (Word, Excel, and Access). Responsible for all aspects of teaching and evaluation.
Teaching
Interests:
Programming Systems Analysis and Design
Database Management Decision Support/Business Intelligence
Networking/Data Security Operations Management
SERVICE
University:
Ashland Faculty Senate, Senator
Faculty Professional Development Committee, Secretary
Accounting/MIS Department:
Wrote proposal which resulted in one new faculty member being added to
the department
Advisor:
Dauch College Business Scholars
Tau Kappa Epsilon Fraternity
Ad Hoc Reviewer:
Journal of Computer Information Systems
Decisions Sciences Institute, 2005 annual meeting
Americas Conference on Information Systems, 2005 annual meeting
Americas Conference on Information Systems, 2007 annual meeting
Americas Conference on Information Systems, 2008 annual meeting
Hawai'i International Conference on System Sciences, 2008 annual meeting
Hawai'i International Conference on System Sciences, 2009 annual meeting
Editorial Board:
International Journal of RF Technologies: Research and Applications
HONORS
AND AWARDS
Best MIS Paper, Mountain Plains Management Conference, 2007
Best Conference Paper,
Midwest Association for Information Systems Conference, 2007
Distinguished Doctoral Fellowship, University of Arkansas, 2003-2006