BUS 319: Operations Management

Spring Semester 1996

24 Miller Hall, Tuesday and Thursday, 9:25AM - 10:40AM
Dr. Raymond A. Jacobs
223 Andrews Hall (e-mail:rjacobs@ashland.edu)
9:00AM - 10:00AM Monday, Wednesday, and Friday, and 1:30PM - 2:30PM Tuesday and Thursday, and by appointment.
Operations Management: Concepts in Manufacturing and Services, by Robert E. Markland, Shawnee K. Vickery, and Robert A. Davis, West Publishing Co., 1995.
An assortment of readings will be used throughout the semester. Other class notes and miscellaneous material will be distributed in class as appropriate.
Membership in the Ashland University student chapter of the American Production and Inventory Control Society (APICS) is recommended for all students interested in any aspect of Operations Management. Membership benefits include subscriptions to publications (to be used in class) and networking opportunities with potential employers.
MATH 208 (Elementary Statistics) and BUS 240 (Introduction to Management)
An introduction to the Operations function, which is responsible for planning, organizing, and controlling resources in order to efficiently and effectively produce goods and services so as to meet the goals of an organization. This course involves the study of modern theory and practice relating to the operations function in both manufacturing and service organizations. Quantitative tools of analysis used to support decision making in the various operations managment activities will be surveyed.
The student should leave this course with an understanding of the basic concepts of Operations Management. More specifically, the student should understand the important role played by the Operations function in a business and its relation to the other functional areas, and the student should be able to analyze a range of Operations decision situations and apply the appropriate decision-making techniques. Specific learning objectives for each topic are listed in the textbook at the beginning of each chapter.
Material will be presented in class through lectures, videos, and assigned readings in the textbook and other publications. Students are encouraged to actively participate in class discussions and group exercises. Homework and quizzes will be used both to reinforce and to evaluate your grasp of the methodologies presented.
Homework will be assigned, collected, and graded on a regular basis during the semester. Although a long "term paper" will not be required for this course, your homework assignments may include shorter writing assignments, such as an analysis of a short case or an end-of-class "two-minute paper". Late homework will be accepted, with a 20% penalty, if turned in by the next scheduled class following the homework due date. In-class quizzes may sometimes be given (sometimes with advance warning, sometimes not). No makeup quizzes will be given. Your homework/quiz grade will be calculated as the percentage of total possible points earned, after dropping the lowest two homework and/or quiz grades.
There will be 2 exams given during the semester. Exams probably will be given on the dates specified later in this syllabus. If exam dates must be moved, notification will be given in class at least one week in advance of the new exam date. A comprehensive final covering all course material will be administered from 8:00AM - 10:00AM on Tuesday, May 7. All students must take the final exam. The typical exam will include a mix of objective (multiple choice and T/F) and subjective (computational and essay) questions, based on the material presented in the lectures and assigned readings. The point breakdown for determining final grades is as follows: [Homework/Quizzes 25%, Exam 1 25%, Exam 2 25%, and Final Exam 25%] FFnal letter grades will be assigned using the following scale (expressed in terms of the percentage of total possible points earned): 95 - 100 = A, 90 - 94 = A-, 87 - 89 = B+, 88 - 86 = B, 80 - 82 = B-, 77 - 79 = C+, 73 - 76 = C, 70 - 72 = C-, 67 - 69 = D+, 63 - 66 = D, 60 - 62 = D-, and 59 and below = F.
You are strongly encouraged to attend every class. In the event that you must miss a class, however, it is your responsibility to obtain a copy of any materials distributed during your absence and to find out what you may have missed, including homework or case assignments. <


  1. Tu Jan 16 Introduction to Operations Managment, Productivity [Ch 1]
  2. Th Jan 18 Operations Processes and Facilities Layout [Ch 5]
  3. Tu Jan 23 Product Design and Process Selection -- Manufacturing [Ch 5]
  4. Th Jan 25 Product Design and Process Selection -- Services [Ch 2]
  5. Tu Jan 30 Operations Strategy and Competitiveness [Ch 3]
  6. Th Feb 1 Forecasting [Ch 4]
  7. Tu Feb 6 Forecasting [Ch 4]
  8. Th Feb 6 Forecasting [Ch 4]
  9. Tu Feb 13 Long Range Capacity Planning, Decision Analysis [Ch 6, Tu 2]
  10. Th Feb 15 Tech. Developments in OM, Competitive Advantage [Ch 8, Ch 20
  11. Tu Feb 20 Project Management [Ch 18]
  12. Th Feb 22 EXAM 1: Chapters 1, 2, 3, 4, 5, 6 ** Revised since original list **
  13. Tu Feb 27 Project Management [Ch 18]
  14. Th Feb 29 Work Measurement and Human Resource Management [Ch 9]
  15. Tu Mar 5 Independent Demand Inventory Management [Ch 12]
  16. Th Mar 7 Independent Demand Inventory Management [Ch 12]
  17. Tu Mar 12 *** Spring Break ***
  18. Th Mar 14 *** Spring Break ***
  19. Tu Mar 19 Aggregate Production Planning
  20. Th Mar 21 Dependent Demand Inventory: MRP [Ch 13]
  21. Tu Mar 26 Dependent Demand Inventory: MRP [Ch 13]
  22. Th Mar 28 Just-In-Time Production [Ch 16]
  23. Tu Apr 2 Operations Scheduling -- Shop Floor Control [Ch 15]
  24. Th Apr 4 Operations Scheduling -- Shop Floor Control [Ch 15]
  25. Tu Apr 9 Operations Scheduling -- Service Systems [Ch 17, Tu 5]
  26. Th Apr 11 EXAM 2: Chapters 8, 9, 11, 12, 13, 16, 18, 20, Tu 2
  27. Tu Apr 16 Total Quality Management -- Managing Quality [Ch 7]
  28. Th Apr 18 Total Quality Management -- Managing Quality [Ch 7]
  29. Tu Apr 23 Quality Analysis, Measurement, and Improvement [Ch 19]
  30. Th Apr 25 Quality Analysis, Measurement, and Improvement [Ch 19]
  31. Tu Apr 30 Quality Analysis, Measurement, and Improvement [Ch 19]
  32. Th May 2 Summary and Review
  33. Tu May 7 FINAL EXAM (Comprehensive): 8:00AM - 10:00AM

This syllabus was last updated on March 8, 1996