ECONOMIC CULTURAL DIMENSSIONS©
VII. Economic Status and Cultures of Major Regions.
To understand cultures we must be able to communicate properly. The
British economic and military dominance in the nineteenth century and
the U.S. dominance since World War II have been the result of a predominant
language in their culture or lingua franca.
Most Japanese and European public schools study English for many years.
Countries that have many linguistic groups, such as India, Singapore, have
adopted English as an official language in order to facilitate communication
among the many diverse groups. Cultural diversity within a system tend to
create problems which affect the political and economic aspects of
the system. However, widespread cultural uniformity, such as communication,
does not necessarily solve all the problems. A good example is among the English-spoken
countries because the meaning of some words vary among themselves, as well
as, cultural peculiarities which are heavily influence by their local altitudes,
believes, values, traditions, politics, and geography. Status, any position
that determines where someone fits in society, serves as a window onto the
culture by ascribing it or achieving it. Although mastery on understanding
economic status of major regions is important, even small training can provide
clues about cultural norms and attitudes that prove helpful in the comparative
study.
Customs or habitual way of behaving affects the different aspects of
an economic systems. Economic forces and principles which tend to be
the same, varies from system to system due to the customs of the particular
culture.
VIII. Cultural Diversity which affects economics approaches.
1. Centralized vs. decentralize decision making:
Centralization is a system in which all important decisions are made
at the top of the organization. The degree of centralization varies
according to the local cultural environment and historical elements and characteristics.
Centralization of culture will work for the common goals and objectives of
the society as a whole
Decentralization pushes the decision making down the line and gets
lower level of the system involved. The Japanese system delegates less formal
authority to the different levels while the US society tends to delegate
more authority to individual members of the society.
Whether a system is centralized or decentralized depends on how the
system assigns, controls, sets, coordinates, and influences the system as
a whole. Centralization or decentralization depends on who makes the crucial
decisions, which involve level of authority, autonomy, power, control, and
how much delegation is given to the different elements and components of
the system.
Centralization may be on individual needs or wants rather than overall needs
and wants and the decisions made by a central authority can then take
into account the whole system’s overall needs or wants. When authority is
centralized, the decisions often hinder the ability of the whole system to
quickly and effectively respond to changes in the local peculiarities.
Both centralization and decentralization offer attractive benefits to
the society and depends on how it fits within the culture. Many systems
use a blend of these two (i.e., Germany), and constantly tinker with the
blend to achieve the best outcome in terms of overall economic strategies.
While the need to address endowment of factors of production in different
economic systems is handled by centralization and control, the need to address
more specific cultural needs of different members of society across the culture
works best by decentralization.
2. Formal vs. Informal Procedures:
A country’s formal or informal procedure is an important transmitter
and reflection of the cultural values and strict observance of social
conventions of a society. This is reflected in the type of education system
of public and private and ownership of resources. The formality of a society
is reflected in the way in which individuals living in family units, working
conditions, and language are use with each other. Societies differ on degree
of formality and how they defined it within individual’s role within the group.
The social attitudes, for example, are reflected in the importance that they
attach to economic and business decisions.
3. High vs. Low organizational context and
organizational royalty:
High organizational context or royalty culture is that one where society
is already is organize in social classes according to birth, social,
economic, family, and political status. From the theological stand
point, they claimed to be direct descendent of the gods or claim a superior
ancestor and background that allowed them to rule over other social classes
and gives them complete ownership rights of means of production. For
example, the royals, the Church, and nobility.
Low organizational context are those social classes or members of society
which acquire rights either by being granted by the high context organization
or got special dispensation or right from a particular institutions, organization
or event within the historical and cultural happenings of history and/or
culture structure. For example, the military, the clergy, heroes, and legendary
characters of different cultures.
High context communication is one where the information is mainly internalized,
implied might be a good word. People rely more in what is not say.
Low context communication is where the majority of information is contain
in explicit codes. What people say is what it meant and there is nothing
to read between the lines. Things are black and white and there is no gray
areas as it is in the high content communication. This difference ca n lead
to many misunderstandings when an individual or team of one culture (i.e.,
American), sit down to negotiated with a team of another culture ( i.e.,
Japanese or Latin). American searches for meaning in what is said while Latin
and Japanese for what is not said or is not there. High context emphasizes
specificity and accuracy whereas low context is more circumspect and what
high
contexts. (e.g., legal contracts, property rights, international agreements
and treaties). Hoftede, Geert, Culture’s Consequences: International Differences
In Work Related Values (Beverly Hills, Calif.:Sage, 1980).
4. Cooperation vs. Competition:
Effective cultural communications within a system requires increase
flexibility in cooperation and competition by all institutions and groups.
To improve cooperation and understanding all members of the society must be
prepared to give a little of something and be able to understand the consequences
of benefit/cost analysis, opportunity costs, and trade-offs. When the system
urges its people to strive for successful collaboration and cooperation,
the system must give all its people involved designed do’s and don’t to make
it work. Some guidelines must be design to ensure the requisite amount of
flexibility and cooperation. The following may be guidelines for successful
cooperation withing a society:
a. Collaboration as a personal commitment,
it is people that make the system work.
b. Anticipate time of cooperation. This may
be decide by a central authority (principle) or by a group or society as
a whole.
If society can
not spare the time, do not start it.
c. Mutual respect and trust are essential in
cooperation. If trust can not be establish, forget it.
d. Everyone must get something out of the
arrangement ( money, eventuality). Mutual benefits are essential.
Everyone must give
up something in order to get something else. This must be recognize from
the onset.
e. Recognize that during the time of collaboration,
circumstances and matters change, and systems change.
f. In order for cooperation to work problem
recognition and flexibility is a must.
g. Everyone must have the same expectations
of the collaboration and its time scale. Happy and unhappy members is
a formula for failure.
h. Recognition of differences, interests, and
independence are expected that have to be subservient to the general goal.
5. Short Term vs. Long Term Horizons and Profits:
As part of planing horizon, cultures tend to plan their goals, objectives,
and systems in the long term or short term and spectrums in between which
work to stabilize their relationships, maintain predictability, work for
the common or individual objectives, and specificity of tasks. In the long
term horizon, cultural changes must be gradual, predictable and controllable,
and all goals and policies are plan for the future and not immediate results.
The maximization of profit is for the long run, the Japanese believe in the
long run to be two hundred years. Long term horizon gives more allocation
of time to develop objectives, research, implementations of strategies, fostering
of interpersonal relationships, greater emphasis on order and diligence on
tasks, and develop on in house systems. A long term horizon taylor to specific
needs of society and relies less on others in order to maintain integrity
in relationships with all organizations. Goals of all institutions; government,
households, business, suppliers, are for the common of society in the long
term and not immediate gratification.
6. Stability vs. Innovation:
Innovation and progress is many cultures is sacrifice in the name of
status quo. In order no to disrupt the social norms of society, it
is necessary to sacrifice some progress. In some cultures this is done by
the structure of social classes and the impact that innovation may bring not
only to the culture or economic system but to the positions of the different
historical structures. For example, in Africa and Latin America, technological
progress in agriculture and advance in industrialization has been hold back
by ruling classes or elite groups for the purposes of maintaining the past
norms traditions and values (power) that had made them dominate the political
and social systems of the regions.
IX. Cultural Dimensions and their Impact on Economic Decisions
1. Power Distance dimension:
Individuals in these cultures tend to accept centralized power and
depend heavily on superiors for instructions, directions, and commands.
The rules for superiors and subordinates are different and accepted by all.
Superiors will make all the decisions for the subordinates. Principle-agent
relationship is very strict.
2. Uncertainty Avoidance:
Many societies are characterized by a strong uncertainty avoidance.
Individuals in this culture feel uneasy in situations of uncertainty and ambiguity
and preferred structure and direction. These societies prefer more security
and more task structure on their activities. On the other side, countries
characterized by weak uncertainty avoidance cultural dimensions, individuals
tend to be relatively more tolerant of uncertainty and ambiguity.
Improvement for these societies includes considerable degree of autonomy,
independence, freedom, and low structure. The British society is a weak uncertainty
avoidance culture because it places much greater importance on individual
achievements and autonomy than the French culture where uncertainty avoidance
is strong. The French value competent supervision, sound policies, social
benefits, security, and comfortable working conditions. Hoftede,G., From
Cultural Roots to Economic Growth. “Organizational Dynamics”, Spring,1980.
3. Individualism vs. Communitarianism ( Collectivism):
Communitarianism or collectivism is a collectivistic cultural dimension.
People in this societies are tightly integrated and they belong to “in-groups”
from which they can not detach themselves, they think “we” as oppose to individualistic
societies where individuals make decisions motivate by the self interest
and think of “me” terms. For example, improved quality of life includes
obtaining satisfaction from the society as a whole or group to preserve harmony
within the system. On the other side, some nations are characterized by an
individualistic cultural dimensions which look primarily after their own
best interests. Improve of society for the individualistic system means individual
success and achievement, and individual freedoms.
Individualism refers to people regarding themselves as individuals,
while communitarianism or colllectivism refers to people regarding themselves
as part of a group. The US, Czechoslovakia, Argentina, Russia, and Mexico
have high individualism. Decisions in cultures of high individualism typically
are made at the spot, people achieve high things alone, and they assume great
deal of personal responsibility. In cultures with high communitarianism, decisions
are typically referred to committees, people ideally achieve things in groups,
and jointly assume responsibilitie.
Individualism describes the attitude of independence of a person who
fell a large degree of freedom in his /her personal life. Personal accomplishments
and self expressions, freedom of personal pursuits, entrepreneurship, free
enterprise freedom of occupation and the perception of what is her/his best
interest. Any intrusion in the rights of individual by a group is unwarranted.
Individualism is the maximization of some utility by a wide arrange of human
limitations and how we make choices, attitudes, goals, and face the consequences.
An individualistic culture is that which maximizes differences, confrontation,
and compromises. Individual’s interest take precedence over others and society.
Schools emphasize the self-esteem of each child and encourages individual
talents, respect fo individual authority and responsibility, therefore, destinies
lie in their own hand. Conversely, Communitariasism or collectivism, like
China, Japan, Israel’s Kibitzes, children are thought that their role is
to serve the groups, the families, and ties. The Chine success and failures
are share by the family or clans and in Latin American you expect to put
always family and relatives before anything else.
4. Materialism:
The physical perceptibility of a culture to the attachment of property.
It is related to the philosophical theory which regards matters
and its motions as the most important part of the universe, all of phenomena
including those of the mind, as due to material possessions. The main interest
of society or culture is based purely in material possessions and accumulation
of resources and wealth. The devotion of members of culture is to material
objectives rather than spiritual objects and considerations. The United States
is blessed with abundance but seen by others as a wasteful consumption of
both resources and material goods (e.g., in US, we do no repair items such
as household appliances, we trash them and buy new ones, including automobiles).
On the other hand, Egypt, Korea, and India, nature is apart of the religious
and spiritual dogma. Their rivers Ganges and Nile are sacred. In material
cultures, humans are masters of nature and destiny and control nature and
should, therefore, conquer, change, and control nature. Protestantism teaches
us that it is not God’s Will but God gives a free will and guides us so we
can act and react to events and situations. Hinduism believes in Reincarnation.
Westerners attached status and symbols to physical objects as part of their
culture, for example, designed clothing, articles, works of art, collections.
Easterners enjoy aesthetics and spiritual values.
5. Masculinity vs. Femininity:
Many countries are characterized by a masculine cultural dimension.
Societies dominated by this dimension stress material success and assertiveness,
and assigned different roles to males and females. Males are expected to carry
out the assertive, ambitious, and competitive roles in society; females are
expected to care for the non material quality of life, for children, for
the weak, to perform society’s caring roles. In such societies, a male might
be the manager of finance, the decision maker, and the female the secretary
and the one that takes orders of the decision maker, and a role reversal
will be an exception to the rule and frown upon. Hoftede, Geert, 1985. International
Dimensions of Culture.
On the other side, some nations are characterized by a feminine or
low masculine cultural dimension. These societies stresses interpersonal relationships,
a concern for others, the overall quality of life, and define relatively
overlapping social roles for males and females. In these cultures, neither
male nor females, need to be ambitious or competitive, both may aspire great
values of material success and respects others. Male secretaries and female
truck drivers would be more acceptable. Increase quality of life and economic
well being for individuals in masculine societies means increase in the job
challenge and more education, and in feminine societies it means offering
opportunities for developing relationships on the job.
Natural culture is a contributing factor in nations cultural variations
and dimensions. Hofstede’s study of forty-eight countries compared indexes
appearing in the United Nations Development Program’s Human Development Reports
of 1977. This indices rank nations’ intensity level of implementation of
programs and deals with human development by ranking richer countries higher
than poor countries. Other choices highly value for ranking range from political,
economic, and social freedom to opportunities for being creative and productive
and enjoying self-respect and guaranteed human rights.
Characteristics of feminine societies include: quality of life and
environment are important, sympathy for the unfortunate, men and women can
both be breadwinners, and differences in sex roles should not mean differences
in power. Masculine societies believe that performance and growth are important,
sympathy for the success achievers, men are the breadwinners, women are care
givers, and men should dominate in all settings. Feminine countries scored
higher in intensity in human and economic development than masculine. Feminine
countries put more priority in poverty reduction, gender inequality reduction
and gender empower than masculine countries.
6. Time
Time holds different values, norms, traditions, and believes to different
cultures. It is important differently for different cultures whether
attached to material or spiritual aspects. Time is considered a finite commodity.
Allowing enough time for important issues before arriving to a decision.
In the Western society, time is money and strategic commodity to be use frugally.
Some cultures, US for example, perceived time as a commodity and an asset,
and very high importance is place on it “time is of the essence”, “time
is money”. Conservation of time is, therefore, an efficient process in these
cultures.
Punctuality is expected behavior, tardiness is unacceptable behavior
and norm. People in other cultures, however, do not place as much of premium
on time and punctuality; to them, time does not equal money, tardiness is
quite acceptable, and punctuality is view as an unreasonable behavior. Non
time oriented societies place much greater premium in relationship and more
relaxed lifestyle than they do on time and punctuality. They tend to be more
traditional, apprenticeship oriented, and things tend to pass the same way
from one generation to another, no room for experimentation, emphasizes other
social sciences rather than economics, and profit is not a major motivating
factor. No time oriented cultures get extremely offended by other cultures
that apply time-oriented behavior in business and economics transactions.
They prefer that amicable relationships be established before business is
conducted.
Schedules are important to individuals in some time oriented cultures,
but relatively unimportant for people in non time oriented. It must be done
by tomorrow mentally but other cultures when it gets done mentally now is
more important. Furthermore, in some cultures which tasks get done fist depends
on factors such as relationships. Telling someone in the Middle East, Latin
America or Africa that something must be done now or by the end of the day
or by tomorrow may prove to be a mistake.
The recipient of the direction may stop work because he/she is place
under pressure like putting a red flag in front of a bull or may be perceive
that the person putting the order as rude or pushy. This is the way that
always American come across. Some cultures take along time to make important
decisions while other cultures make important decisions quickly. Consequently,
low managers in cultures that take a long time to make important decisions
often try to heighten their work status by lingering over routine decisions.
Foreign managers who try to make important decisions quickly in these cultures
are likely to downgrade their importance in the local people’s eyes. Rodrigues,
Carl, “International Cultural Management Approach”, 2nd ed. 2002.
7. Progress vs. Environment:
Materialistic, individualistic, and time oriented cultures tend to
be more progressive and technology (entrepreneurial ability) oriented. These
societies tend to work more with the environment and considered themselves
masters of nature and should, therefore, conquer, change, and control nature
for mankind’s benefit. The environment is to serve the culture and culture
can use this environment to achieve their goals and objectives. Changing and
modifying the environment is a natural phenomena and future is not predestined,
and their actions and deeds are capable of manipulating the environment.
The Japanese culture emphasizes the integration of people with the natural
world, whereby natural environment shapes people and, in turn, is shaped
by people. The Indian culture, for example, sees people dominated by nature.
The fatalistic society sees nature as exerting potentially harmful powers
over people, and to try to understand and counteract these harmful powers
would be hopeless. To many people, the natural world is close to the supernatural,
and although natural phenomena are not envisioned in such malevolent terms
as India, the world of nature is seen as a manifestation of God, and as such,
is not able to influenced, much less transformed, by the human hand. In many
cultures, particularly those influence by Catholicism, God is closely associated
with the natural world and environment. Ancient civilizations thought that
the sky, sun. ocean, etc where places where God live and reign or simply
were gods themselves. Many cultures believe that the environment ought to
be respected and revered. If in fact such environmental phenomena as rain,
rivers, and mountains are conceived of as God’s creation and symbols of God’s
presence, it would be presumptuous and a sin for people to want to alter,
control, or dominate nature and progress simply represents that. Rather cultures
are expected to establish proper relationships with God, which among other
things, involves respecting and living in harmony with the world of nature,
and therefore, progress is man’s intervention in God harmonious environment.
Ferraro, Gary, Cultural Dimensions of International Business 4nd ed., 2001.
8. Work Value ( Ethics):
Work value or ethics is another lexicon for values and emphasis placed
on work, activities, and achievement by the culture. Societies and
cultures put different levels on human energy. The United States has been
known for its high levels of human energy, its aversion to idleness, and
its preference for the person of actions over the person of ideas. Nature
and the physical environment not only can be, but should be, controlled for
human convenience. Cultures put emphasis in different resources, and some
specialized according to their factor endowment, comparative, and absolute
advantage. Throughout time and history, as well as, geography, politics,
laws, and other environmental characteristics cultures have use work and
its value differently. The value of labor could go for survival to surpluses,
specialization and profitability of it when trade for other resources or
other specialties. To be certain, constant toiling was the price of the pioneers
and colonial farmers had to pay for surviving and taming and eventually developed
a nation. Cultures throughout history have used it to build their great
empires and to conquer. But the value of the work per se was an idea that
arose out of the Protestant Reformation, which view work as means of salvation.
Martin Luther held that a person’s highest duty was the concientiouss discharge
of his labor. Later interpretations by Calvin gave positive sanctions to
work, achievement, and activity. The Protestant Ethic gave the notion that
hard work is the only way to serve God and idle hands are the devil’s workshop.
God, when coupled with the Social Darwinism and the free enterprise economic
system, gave rise to the concept of the Protestant Ethics which holds that
people do not work for themselves along. The Protestant Ethics believes that
a person’s work comes from God, and it is through his/her work that a person
or culture demonstrates his/her/its worth to God, his/herself and society.
Ferraro, Gary, Cultural Dimensions of International Business 4nd ed., 2001.
In some cultures like the American culture, work is not only respectable
but is virtuous, and work for its own sake is healthy and revered.
Many cultures of the world considered work value so important that
surnames reflect their professions, ancestry, lineage, and even caste. Occupation
plays an important part of cultures and sometimes plays a powerful force
in shaping individual and society’s identity. Occupation and work value also
plays an important role in the hierarchy of the society and the position
of the individual within that pyramid of that society’s hierarchy. Identity
is intertwined with the work value and sanction and rewards are attached
to it such as job threat or losing occupation or license. Self esteem, aging,
unemployment, retirement, and sociological and psychological aspect associated
with ethics or values are part of the different identities of cultures influence
by their believes, norms, and traditions. Denial of work, low status jobs,
and unconventional work involves not only low pay, low wages, low social
and economic status, but also self- esteem, and identity.
Different cultures and individuals put different work value and status
on self-employment, public employment or working for others. Still, other
cultures, they prefer that others work for them rather than themselves. Other
cultures give priorities to other activities such as visiting, argument and
discussion, socialization, participation in the arts, music, philosophy,
dance, storytelling, and educating.
The American culture emphasizes doing and demands of its members the
kind of activity that results in measurable accomplishments. The Latin American
and oriental cultures, for example, tend to emphasize as important the traits
of thought to be given into the human personality and less demands on activities,
the intellectual, the eldest or the wise is held to the highest esteem rather
than the person who performs visible deeds.
9. Universalism vs. Particularism:
Universalism is the believe that ideas and practices can be applied
everywhere in the world without modifications while particularism is
the believe that circumstances dictate how ideas and practices should be
applied and sometimes cannot be done the same everywhere. In cultures with
high universalism, the focus is more on formal rules than relationships, business
contracts are adhered to very closely, and people that believe that a deal
is a deal. Particularistic societies focus on relationships and trust more
than formal rules. In a particularistic society laws can be change and modified,
people try to get to know each other better, and often change the ways in
which activities are executed changes. Countries like US, Australia, Germany,
Sweden, and the United Kingdom are highly universalists, while such as Venezuela,
Russia, Indonesia, and China are high particularist countries. North America
and Western Europe which are universalists, the rules apply regardless of
the situation, while particularist countries are more willing to bend the
rules and help their friend.
Universalistic cultures are usually individualistic cultures, they
are rational, prepared for arguments and get down to business without waste
of time attitude. Conversely. particularists prepare for personal meandering
or irrelevancies that seem to go nowhere and should not regard personal,
get to know you attitudes as mere small talk.
10. Neutral vs. Emotional:
A neutral culture is one in which emotions are held in check. Japan
and the United
Kingdom are high neutral cultures. People in neutral cultures try not
to show their feelings, they act stoically and maintain their composure. An
emotional culture is one in which emotions are openly and naturally expressed.
People in emotional cultures often smile a great deal, talk loudly when they
are excited, and greet each other with a great deal of enthusiasm. Mexico,
Costa Rica, Netherlands, Switzerland are examples of this type of culture.
11. Specific vs. Diffuse:
Specific culture is that culture which individuals have a large public
space. They readily share with others and a small private space which
they guard closely and share with only close friends and associates. Austria,
UK, US, and Switzerland all are specific cultures. Diffuse culture is a culture
which both public and private space are similar in size
and individuals guard their public space carefully, because entry into public
space affords entry into private space as well. Venezuela, China, and Spain
are examples of diffuse cultures. In specific cultures, people often are
invited into a person’s open, public space; individuals in this culture are
often open and extroverted; and there is a strong separation of work and
private life such as the Japanese culture. In diffuse culture , people are
not quickly invited into a person’s open, public space, because once they
are in, there is easy entry into the private space as well. Individuals in
this cultures often appear to be indirect and introverted, and work and private
life often are closely linked, such cultures are presented in Latin America.
12. Achievement Vs. Ascription:
An achievement is one in which people are accorded status based on
how well they perform their functions. An ascription is one in which
status is attributed based on who or what a person is. Achievement culture
gives status to those who achieve in doing such as a person who had done
research and discovered or find a cure for AIDS; while ascription cultures
accord status based on gender, age, or social connections. An ascription
example is a person who has been in the organization because longevity, respect
or family ties.. Australia, US, Switzerland, UK are achievement cultures,
while Brazil, Indonesia, and China are ascription cultures.
13. Cluster:
A cluster culture is one that bring together a number of entities
making up and bring together different cultures or subcultures to be
considered as a unit. Cluster cultures are form by commonality of elements
and characteristics such as values, believes, norms and traditions. It can
be common religion, language, history, etc. Cluster cultures may be the Arab
Crescent nations, Canada, UK, US, New Zealand, Australia, and the Persian
Gulf States. Cluster cultures are also those cultures which have cultural
similarities ( grouping) like the Latin European nations which provide guidelines
to handle their intercultural similarities.
14. Conformity:
It is the tendency of group members to establish a group norm and the
tendency of individuals to comply with the respective norm ( Burnkrant,
R.E and Cossineu, A (1975) “Informational and normative social influence
behavior”, Journal of consumer Research, vol.2, December, pp.206-14.
It is the extend to which individual member of a society are likely
to follow the norms of the associative group and to accept how the group
as a whole behaves, acts, and relates to the environment. Formalistic tends
to be conformist with the majority or main stream and reflects the collective
value system, where an individual’s behavior is influence by factors such
as group norms.
X. Economic Systems Across Cultures
1. Globalization vs. Natural Propensity Matrix:
Globalization is the accelerating independence of nations in a world
system linked economically and through mass media, transportation, and communication.
Natural propensity tends to follow Charles Darwin and Alfred Rusell
which provides a process by which nature selects the forms most fit to survive
and reproduce in a given environment such as the tropics. It allows for differences
among cultures and systems.
Globalization is the production and distribution in a homogeneous form
products, services and quality are the same worldwide, while natural responsiveness
is the need to understand the differences in consumer tastes in segment markets
and respond to different national standards and cultures imposed by autonomous
authorities and agencies. Globalization imperatives believe that one worldwide
approach to do things is the key to both efficiency and effectiveness within
the cultures. Globalization is given more attention than natural responsiveness
or sovereignty. Some areas had begun to de-emphasized globalization imperative
in a need to focus on natural and local focus. Some of the reasons that account
for this new strategy are: the need to address diverse worldwide cultures,
the importance of differentiating products and resources for local markets,
the need to become an insider rather than relying solely on export policies,
and the need to give more and more authority to the local conditions.
Globalization and natural or local propensities can be analyzed conceptually
via a two dimensional matrix which measuring the economic integration and
movement up and down the axis measures degree of economic integration. Globalization
( vertical axis) generates economies of scale and also capital on further
lower unit costs as culture moves into worldwide markets. The horizontal
axis measures the need for cultures to respond to natural responsiveness
or differentiation such as local tastes, preferences, and governmental regulations.
2. Parochial vs. Simplification
Parochialism is the tendency to view the world through one’s own eyes
and perspectives. Societies with advanced economic systems believe that their
state of their art and culture is more adequate than the lesser developed
countries cultures.
The parochial cultures believe that their way is the only way and justify
that their profit orientation, utilization of resources, organizational structure,
scientific methods, education, health care, social goods and services,
and other cultural characteristics and elements such as training, experiences,
economic structure, and way of doing business is the only and best way and
other cultures must follow. Parochial cultures tend not learn from others
beyond mere manifestations of norms.
Simplification is the process of exhibiting the same orientation toward
different cultures and groups. For example, the way that Americans behave
towards the British and Germans is the same way that they behave towards
the Asian cultures, and thus, reflecting an orientation of one basic
culture, the American culture. American culture shows the same basic orientations
to other cultures. American culture believe that other people are basically
good, that its relationship with nature is dominant, relationship with others
is lineal, collateral, and individualistic, and the conception of space is
private. Florence & Stodtbeck, Variations in Value Orientations, New
York: Peterson Publishing, 1961. The Japanese culture is very high context
communication and shows this to all other cultures which they interact showing
the same orientation of long lasting relationships, communicating with others
implicitly, people of authority are personally responsible for the actions
of the subordinates, premium loyalty to both superiors and subordinates,
they tend to be more spoken than written, insiders and outsiders are distinguishable
and treated the same no matter what culture and outsiders, regardless of
culture, can not regain entrance to their culture.
3. Similarities vs. Differences in cultures:
Despite similarities of cultures, far more differences in cultures
have been found. Similarities and differences can be found in elements: norms,
traditions, values, and believes, and characteristics such as religion, language,
legal system, art, dance, music, etc. Some cultures can modify the differences
or similarities better than others.
4. Selected countries
Some cultures are quite different from the United States as well as
from others, for example, their ability to use, disseminate, interpret,
and understand information and communication. Characteristics such as imagination,
leadership, reality and analysis vary and are the same in Netherlands, France,
Germany, and Britain. The concept of hourly wage is different in Mexico and
the United States. Austria and Brazil have automatic pay vacation, Swedish
companies must have the head of human resource management on the board of
directors, German companies have employees in the board of directors, Britain
allows forty weeks of maternity leave and employers must provide a government
mandated amount of eighteen weeks of those weeks.
The United States does not required public schools to ware uniforms
while many other cultures this is a requirement. In the EU nations such as
France, Spain, Italy, and Belgium, compensation strategies for employees are
similar. In the Pacific Rim countries incentive plans are group based. In
high masculinity countries (Japan, Hong Kong, Malaysia, The Philippines, Singapore)
high salaries should be paid to senior level management. In the United States,
Britain, Ireland individualism, opportunity, recognition, advancement, and
challenge are the same characteristics of culture. The Chinese place
great deal of emphasis on trust and mutual connections, and they are true
in their word. The Russians like to build personal relationships, briberies
and gift given to those who you would like to gain favors from are acceptable,
patience is a virtue of the culture, stress free and face to face communications
is a must. Personal financial information and affairs are never divulge.
In India is important to be on time, personal affairs should not be asked
unless the other individuals are friends, close associates or relatives.
Titles are important, public displays of affection are considered to be inappropriate
(e.g., backslapping or touching others). Always accepting things and eating,
the right hand is used, because the left hand is considered to be unclean.
Bargaining for goods and services is common. Indians are very tolerant of
others and understand that others are unfamiliar with their many cultures.
In France being fashionably late is frowned upon, shaking hand with a French
person, use a quick shake with some pressure in the grip, personal questions
and the subject of money are never brought up. Great importance is put in
neatness and taste. French are very cultural defensive. In the
Arab countries is important never to display feelings of superiority so not
to make others inferior, credit is always the result of a group and to indicate
of accomplishing something alone is wrong. All important communication are
done in person. Hodgetts, Richard, Cross Cultural Implications, Compensation
& Benefits Review, March-April 1993.
XI. Organizational Culture and Diversity in Economics Systems:
1. Nature of Organization:
It refers to how culture relates to the internal and external environments.
It is a pattern of basic assumptions that are developed by the culture or
a group as it learns to cope with problems of external adaptation and internal
integration and that are taught to new members as the correct way to perceive,
think, and fell in the relationship of these problems.
2. Definitions and Characteristics:
Organizational culture includes: observed behavioral regularities, as
typified by common language, terminology, and rituals, norms as reflected
by things such as work ethic; dominant values such as expectations of share
participation and cooperation; rules that dictate the do’s and don’ts such
as group cooperation, relations, participation, and productivity; and organizational
climate, atmosphere, participation, interactions, high-low level relationships.
The major problem is that sometimes, organizational culture in one
country differs sharply from those in other countries.
3. Interactions between Economic Systems and Organizational Culture:
Organizational cultures tends to moderate or erase impact on national
cultures. When a culture interacts with other cultures, many times, cultures
start to think like those cultures which they interact. International and
economic systems Culture is a learn behavior and therefore organizational
cultures tend to learn, adjust, modify, and even change when they interact
with other cultures. National cultural values have a significant impact
on heir organizational performance, and that the cultural values bring them
together and makes the organization not easy to change. Foe example, French
have high power distance than Swedes and some low power distance Scandinavian
countries, so change in the hierarchical organization in Paris will be more
difficult than in Stockholm. In examining and addressing the differences
between organizational cultures, a set of cultural analysis techniques and
programs can be use to diagnose the organizational culture in order to understand
the cultural strategic applications. This approach identifies the dimensions
of the organizational culture such as motivation, relationships, identity,
communication, control, and conduct. When cultures are compare , different
cultures often exist in each other. Europeans view the American culture slightly
activity oriented and very time oriented, job oriented, and identification
with themselves rather than the organization, work better individually and
in groups, and coordinate work activities and the organization better. To
deal with interactions between and among economic systems and different cultures
organizations, multiculturalism is used. Multiculturalism brings together
different cultural characteristics and elements . For example, United Kingdom,
French, German, Italian, Spanish, and Portuguese characteristics and elements
into the European Union. Sometime a series of cultural characteristics, elements
and organizational forms
are put together to form a hybrid culture.
4. Multinationals and Organizational Culture:
Multinational corporation (MNC) is a firm having operations in more
than one country and culture, international sales, and a multicultural mix
of managers, directors, and owners. MNCs are the largest disseminators, integrators,
propagators, and delineations of cultures. They shape and change many factors
of organizational cultures including tastes, preferences, patterns of behavior,
work ethic,, preferences, and procedures, just to mention few.
Given recent international expansion and the globalization phenomena,
mergers and acquisitions, etc, the integration of these organizational cultures
is a critical concern in multinational cultures. There are many aspects of
organizational cultures and multinationals, for example, cultures have to
establish purpose, goals, and focus; they have to develop mechanisms to identify
the most important organizational structures and roles; they have to determine
who has authority over the resources needed from getting things done; and
they have to identify the expectations of all parties involved and facilitate
communication between all organizations and individuals in the structure.
There are some aspects that the organizational culture and the multinationals
must take into consideration: the general relationships that define the roles;
hierarchical systems of authority that define the roles of principles and
agents, managers and subordinates; and the general views that cultures hold
about MNCs such as goals and objectives, purposes, destiny, and places.
5. Family Culture:
It is a culture that is characterized by a strong emphasis on hierarchy
and orientation to the person. The result is a family type environment that
is power oriented and headed by a leader who is regarded as caring parent
and one who knows what is best for the culture. Cultures in countries like
Turkey, Pakistan, Venezuela, China, Hong Kong, and Singapore seems to have
elements and characteristics which categorize them as family culture. These
culture respect individuals who are in charge but look to them for both guidance
and approval as well. These cultures are characterized by tradition, customs,
and associations that bind together people in the culture and make it difficult
for outsiders to become members easily. The value putting people in positions
not based in their abilities and achievements, like the United States, but
rather their age and position in the hierarchy.
Other characteristics of family culture include the emphasis given
to intuitive rather than rational knowledge. More concern is given in the
development of people rather than their deployment or use. Personal knowledge
of the people rather than their deployment or use. Personal knowledge is
more important than empirical knowledge about the culture. Conversations are
more important than research questioners, and subjective information is superior
than objective. In addition, family cultures tend to be motivated more by
praise and appreciation than by money. They tend to socialized risk by spreading
it among the members, and they recist motivation that threatens family bonds.
Hodgetts, Richard M. & Luthans, Fred, International Culture, Strategy,
and Behavior, 4rd. Ed., 2002.
6. Eiffel Tower ( pyramid):
It is culture that is characterized by a strong emphasis on equality
and orientation to a hierarchy to the task. Under this cultural organization
jobs and positions of the members of society are well defined, members know
what they are to do, and everything is coordinated from the top. As a result,
this culture is steep, narrow at the top, and broad at the base like a pyramid
or he tower of Eiffel. Unlike other cultures, where leader is revered, and
consider absolute, it can be replace at any time and it would have no effect
on the cultural organization. It is found in North America and Northwestern
European countries such as Canada, Denmark, France, Norway, Germany, and
the United States. Is uses rewards and motivation on resolving conflict.
7. Guided Missile Culture:
A culture characterized by a strong equality in hierarchy and orientation
tasks. This organizational culture is oriented to work, which is typically
in undertaking teams or projects groups. This culture derived its name from
high-tech organizations, in which the use of project groups working
together for improvement is paramount. Guided culture but emphasis on professionals
and education. And focus on a particular objective, for example, science,
medicine, art. Music, and so forth. It tends to be individualistic since
it allows for a wide variety of different of socialites within the organization.
Members are gregarious, idiosyncratic, and intelligent, but their mutuality
is a means , not an end. They do not know each other intimately, and may
avoid doing so
8. Codetermination:
A practice in which some cultures whereby major actions, policies, decisions,
etc., are decided through committee, boards and even popular voting
so that workers as well as management (principal-agent) have a large voice
in the decisions. Aside from some monetary and fiscal policies, The United
States has made little use for indicative planning or industrial policy
to influence the structure of the economy. One of the most interesting
aspects of the German and Swedish systems are the systems of codetermination,
wherein the workers are given voice in the management of the companies and
sit in the board of directors of companies. German and Swedish employees
are able to participate in management through work councils and through representation
on corporate supervisory boards. They have equal voice in boards and management
on matters relating to job evaluation, overtime, breaks, and holidays; recruitment,
selection, and dismissal; and training and safety.
9. Indicative Planning:
A practice which uses planning, and indicates or guides future actions
( plans, targets, purges) to rich conclusions regarding future economic
decisions. Indicative planning, employed in France, Japan through the Ministry
of International Trade and Industry (MITI), and a number of other countries,
is a hybrid system that uses the market to coordinate short-term decisions
(how many apples to pick this week) in combination with plan to coordinate
long term decisions (how many trees to plant this year). Unlike directive
plan (command planning), which must provide detailed instructions to individual
producers, an indicative plan typically includes broad goals for entire industries
over a long (usually five year) time horizon. Private sectors are legally
not require to comply with the plan targets, but the government may use fiscal
and monetary instruments to encourage compliance. Ideally, if the government
or authority sets goals and objectives that are beneficial to all segments
and sectors of society, an indicative plan should evoke voluntary compliance
and it should be a self-fulfilling prophecy. Often, countries that engage
in indicative planning also conduct an active industrial policy (IP) which
may include several different kinds of programs. First, a list of winning
and losing industries may be formulated, with measures designed to support
the former and phase out the later. For example, the Japanese government
support development of the steel and auto industries in 1950s, consumer electronics
in 1960s, computer chips ion the 1970's, and knowledge intensive industries
in the 1980s. Gardner, Stephen, Comparative Economic System, Dryden, 2nd
ed., 2002. Second, an industry policy may include measures to strengthen industrial
stability and/or competition. Where monopoly power is pervasive, existing
companies may be regulated, nationalized, or split into smaller units. Conversely,
small companies may be merged into larger units to enhance their financial
strength, production efficiency, and competitive position on the world market.
10. Incubator Culture: Organizational Culture
A culture that is characterized by a strong emphasis on quality and
orientation to person. This culture is based heavily on the existential
ideal that the organizations per se secondary fulfilment of the individuals
within them. This culture is based on the premise that the role of the
organization is to serve as incubators for the self expressions and self
fulfilment of their members, as a result, this cultural has little formal
structure. It is fast and expontaneous, and all members work toward the same
objectives.. The participants are more concern with the unfolding creative
process than they are in gathering power and ensuring personal and
pecuniary gain, and leadership is achieve and not gain by position. Very
much in contrast with the family culture person..
11. Country’s Economic system Preferences
The above organizational cultures describe economic systems of preferences.
In reality in the real world these are mixed and some inter lapped.
The best way to categorized countries’ cultures under this section of organizational
culture and diversity of the historical and modern economic systems is to
create questionnaires designed to identify national patterns of cultures,
for example, family organizations, relationships, attitudes towards authority,
ways of thinking and learning, attitudes towards others, learning, and changing,
motivations and rewards, and criticism and conflict resolution.
XII. Multiculturalism and Diversity:
The effect of multiculturalism and diversity depends on the stage of
the society in its evolution. Diversity may or not may play impact on the
organization of the culture, although multiculturalism may have a significant
impact. As cultures interact with others, they tend to become more international
in their organization, and tend to adapt more their approach to other cultures
as other cultures also adapt to their approaches and local cultures. As cultures
interact, specially through international business and the MNCs, the impact
of multiculturalism is highly significant. Culture is a learn behavior and
continues to evolve, therefore, multiculturalism and diversity become extremely
important in the dynamics of cultures.
International cultural diversity traditionally affect neither the organizational
culture nor its relationship with other cultures. This happens only when
domestic culturalism has a direct impact on the dynamics of relationships
and external environments. However, when the culture is very open to other
cultures , tend to be feminine, weak, open to change, etc., cultural diversity
has a strong impact on its external relationships with potential interactions
with other cultures
1. Phases of Multicultural Development:
Multiculturalism is more common for cultures with diverse cultural
backgrounds, heterogeneous cultures, or cultures where the elements are characterized
by very incongruent such as many languages, ethnic groups, religions, etc.
The phases of culturalism depends on exposure, technology, innovation, how
open and acceptable the culture is to others, and other factors. The phases
of evolution are from purely domestic cultures to international culture,
to multinational, and finally global culture.
2. Types of Multiculturalism:
a. Domestic:
Domestic culturalism is present in those countries with diverse cultural
backgrounds within its culture but are not expose or adapt to other cultures
outside of its own. Examples are China, India, Guatemala, Yugoslavia, the
former Soviet Union. This domestic culturalism happens when the diversities
of the culture tend to work separate but within the culture and are strongly
opposite.
Their believes, values, norms, and traditions are very different and they tend not to compromise nor work in harmony with each other. In Singapore, for example, there are four distinct cultural and linguistic groups: Chinese, Eurasian, Indian, and Malay. In Switzerland , there are four distinct ethnic groups: French, German, Italian, and Romansch. In Belgium, there are two linguistic groups: French and Flemish. In the United States , millions of first generation immigrants have brought their language, religion and their culture in general from all over the world. Although the American culture tends to be homogeneous because of commonality of elements, influences of some cultures exist in particular geographic areas such as New York, Los Angeles, Miami, Chicago, and others.
b. Groups: homogeneous, token, bicultural,
and muticultural.
There are many ways that diverse groups can be categorized. Four of
the most common include:
i. Homogenous
groups: is characterized by members who share similar backgrounds and generally
perceive, interpret,
and evaluate
events in similar way.
ii. Token Group:
a group in which all members but one have the same background.
iii. Bicultural
group: a group in which two or more members represent each of two distinct
cultures.
iv. Multicultural
group: a group in which there are individuals from three or more different
ethnic backgrounds.
XIII. Building Economic Systems Based on Culture:
Culture have a great deal of potential to be either very effective or
very ineffective. For example, cross cultural groups and societies, if led
properly, can be highly effective but they tend to be managed improperly and
be highly ineffective. In other words, diverse cultures are more powerful
than single culture societies. They can hurt the organization, but if managed
effectively, they can be the best.
1. Team Effectiveness:
Most effective team cultures are those ones which are innovative and
less effective in routine and traditional tasks. Cultural diversity
provides the highest assets for team oriented with difficult, discretionary
tasks requiring innovation. Diversity becomes less helpful when members of
society are working on simple tasks involving repetitive or routine procedures.
Therefore, diversity generally becomes more valuable during planning and
development of projects and less helpful during their implementation. Diversity
is therefore extremely valuable to senior members, both within and across
cultures. Adler, International Dimensions of Organizational Behavior Business
Horizons, 1999.
2. Conditions:
In order economic systems to achieve the greatest amount effectiveness
certain conditions need to be met such as team, and the activities must
be determine d by the stage of the development (e.g., entry, working, and
action). For example, focus on building trust and developing team cohesion.
This is a difficult task for cultures whose members are accustomed to working
in different ways. For example, American, German, and Swiss spend little time
getting to know each other; they find out the nature of the task and set
about pursuing it on their own without first building trust and cohesion.
Latin Americans, Southern Europeans, and Middle Easterners spend great deal
of initial time in getting to know each other. This contrast between time
oriented and relationship oriented may cause difficulty creating cohesion.
Hodgetts, Richard, Cross Cultural Implications, Compensation & Benefits
Review, March-April 1993.
3. Proper Guidelines:
Systems tend to created guidelines in order build better system and
also tend to delegate certain degree of authority to a central authority
which may expand from overseeing to regulation to control and command the
systems. Besides some overall conditions, a number of specific guidelines
for effectively managing culturally diverse groups have been identified.
Some guidelines include:
a. Team members must be selected for their
task-related abilities and not solely based on ethnicity.
b. Team members must recognize and be prepared
to deal with their differences
c. Because members of diverse groups tend
to have more difficulty agreeing on their purpose and tasks than members
of homogeneous groups,
the group leader must help the group to identify and define its overall goals
and objectives.
This goal requires
members to cooperate and develop a mutual respect in carrying out heir tasks.
d. Members of society must show mutual respect
for each other. This often is accomplish by choosing members of
equal ability, making
prior accomplishments and task related skills known to the group, and minimizing
early judgements
base on ethnic stereotypes.
e. Because groups often have difficulty determining
what is a good or a bad idea or decision, positive feedback on
progress and output
helps members to see themselves as a team, and it teaches them to value and
celebrate their
diversity, recognize
contributions made by the individual members, and trust the collective judgement
of the group.
``Wellford Wilms, Alan Hartcastle, and Deona
Zell, Cultural Transformation at NUMMI.”Sloan Management Review,
Fall 1994.
XIV. External and Internal Cultural Communications and Economic Systems:
1. Direct and Indirect Verbal Communications:
Communication is the process of transferring meaning from sender to
receiver. In high context cultures, messages are implicit and direct.
One reason is because those who are communicating (family, friends, coworkers,
and clients) tend to have both close personal relationships and large information
networks. As a result, each knows a lot about each others, in their communication,
they do not have to rely on language alone to communicate. Voice intonation,
timing, and facial expressions can all play roles in conveying information.
In low context cultures, people often meet only to accomplish objectives.
Since they do not know each other very well, they tend to be direct and focused
in the communications.
A. Elaborate:
There are three degrees of communication quality: elaborate, exacting,
and succinct. High context societies are elaborate style because they tend
to have a moderate degree of uncertainty avoidance. There is a great deal
of talking, description includes much detail, and people often repeat themselves.
This elaborate style is widely used in Arabic countries. The exacting style
is more common in nations such as England, Germany, and Sweden. Elaborate
focuses on precision and the use of the right amount of words to convey the
message. If a person uses too many words, this sis considered exaggeration;
if the individual relies on too few, the result is an ambiguous message.
The succinct is most common in Asia ( high context cultures) where
people tend to say few words and allow understatements, pauses, and silence
to convey the meaning. In particular, in unfamiliar situations communicators
are succinct in order to avoid risking a loss face. Hodgetts, Richard, Cross
Cultural Implications, Compensation & Benefits Review, March-April 1993.
B. Contextual and Personal Styles:
Context is the information that surrounds a communication and helps
to convey the message. Context plays a key role in explaining many
communication differences. Personal styles may be indirect and direct styles
such as the high context and low context communications, and elaborate and
succinct.
C. Affective and Instrumental Styles:
Affective style is characterized by language which requires the listener
to carefully note what is being said and to observe how the sender is presenting
the message. The meaning that is being convey is usually non verbal and requires
the receiver to use intuitive skills in deciphering what is being said. The
part of the message that is left out may be just as important as the part
that is being included. This style is common in collective, high context
cultures such as Middle East ( Egypt, and Saudi Arabia), Latin America, and
Asia ( Korea and Japan).
In contrast, the instrumental style is goal oriented and focuses on
the sender. The individual clearly lets the other party know what wants them
to know. This style is more commonly found in individualistic, low
context cultures such as Switzerland, Denmark, Australia, Canada, and the
United States.
D. Interpretations of Communications:
Effective communication often is determined by how closely the sender
and receiver have the same meaning for the same message. If the meaning is
different, effective communication will not occur. In China, for example,
audiences to a class, conference, and so forth, listen very politely but
if invite to ask questions and participate they will remain quiet. When people
deal with other cultures, they often misinterpret the message and as a result
they arrive to erroneous conclusions.
Suggestions for communication:
a. Use the most common words with the most common meaning.
b. Select words that have few alternative meanings
c. Strictly follow the basic rules of grammar and most so that native
speakers.
d. Speak with clear breaks between the words so that it is easier for
the person to follow.
e. Avoid using words that are esoteric or culturally biased such as
“he struck out”, “you betcha”, “watch out” or “the whole
idea is Mickey Mouse”because this cliches often
have no meaning for the listener.
f. Avoid the use of slang.
g. Do not use words or expressions that require the other person to
create a mental image such as “we were knee deep in
the Big Muddy”.
h. Mimic the cultural flavor on the nonnative speaker’s language, for
example, by using more flowery communication
with Spanish speaking listeners than with
Germans.
i. Continually paraphrase and repeat the basic idea.
j. At the end, test how well the other person understands
by asking the individual to paraphrase what has bee said.
Maddy Jansen, Jeanne Brett, and Frank Smith, “Conformity Cross-Cultural
Research: testing veracity of a
Corporation-Wide Safety Policy,”Academy of Management Journal, June
1995.
a. Downward and Upward Communications:
Downward communication is the transmission of information from superior to
subordinate. It facilitates the flow of information to those who need it
for operational purposes. In Asian countries, downward communication is less
direct than in the United States. Orders tend to be implicit in nature. Conversely,
in some European countries, downward communication is not only direct but
extends beyond business matters.
b. Communication barriers: language,
perceptual, political, and interpretative.
Language barriers usually consists of lack of knowledge of the home country’s
language and culture. When language is not clearly understand, is likely
to make errors. The ability to speak the language is not enough, it is needed
to be certain that the communication is clear. For example, Continental airlines’
logo is: “we do not just speak Spanish, we communicate in Spanish”. Written
communication is more commonly used. Poor writing improves a greater barrier
of poor talking. Language barriers are the main culprits of problems associate
with translation.
Closely related to language barriers are cultural barriers. Nonnative speakers
tend to exaggerate politeness, provide unnecessary personal and professional
information, and made inappropriate requests of the other party. Americans
are more blunt, tactless, and direct which may come out as insincere and
rude.
Perceptual barriers deals with a person’s view of reality. How people see
reality can vary and influenced the judgement and decision making. One way
is that perception can be a problem. For example, when one person uses
words that can be interpreted differently by others in advertising. Failure
to understand home cultural perceptions can result in disastrous advertising
programs. For example, using religious symbols such as Baygon using the “Last
Supper “in and add for rat killing poison in Spain, Ford, “Fiera” in Mexico
where is meaning is ugly old women. Political miscommunication can be disastrous
also when people misinterpret or use parochialism dealing with other cultures.
C. Non Verbal Communications:
Non verbal communications is the transfer of meaning through means
such as body language and the use of physical space.
Some common forms of non verbal communications are:
a. Hand gestures, both intended and self directed (autistic) ,such
as the nervous rubbing of hands.
b. Facial expressions, such as smiles, frowns, and yawns.
c. Posture and stance
d. Clothing and hair styles ( hair being more like clothes than skin,
both subject to fashion of the day).
e. Interpersonal distance (proxemics).
f. Eye contact and direction of gaze, particularly in the listening
behavior.
g. Artifacts and nonverbal symbols, such as lapel pins, walking sticks,
and jewelry.
h. Paralanguage 9though often in language, just as often treated as
part of nonverbal behavior , such as speech rate,
pitch, inflections, and volume).
i. Taste, including symbolism of food and communication function of
chatting over coffee or tea, and oral gratification,
such as smoking or gum chewing.
j. Cosmetics: temporary such a powder and perfumes and permanent such
as tattoos and piercing.
k. Time symbolism: what is too late or to early to call or visit, or
too long or too short to make a speech or visit.
l. Timing and pauses within verbal behavior.
Source: J. C. Condon and F. Yousef, An Introduction to
Cultural Communications (Indianapolis, IN: Bobbs-Merill, 1985.
A. Kinesics:
It is the study of communications through body movements, stances,
gestures, and facial expressions. Primary areas of concern include eye contact,
posture, and gestures. For example, when one communicates verbally with someone
in the United Sates, it is good manners to look at to other person in the
eye (oculesics which is communication through the eye contact). In some cultures,
staring or maintain continuos eye contact is frown.
B. Haptic:
The use of tactical sensations or bodily contact to communicate
nonverbally, such as touching and other tactile sensations. Gestures are also
widely used and take many meanings. For example, Canadians hand shake hands,
Japanese bow, Middle Easterners of the same sex kiss on the cheek, Latins
embrace.
C. Proxemics:
It is the use of space as means of communication such as walking, standing,
seating, and movement distance. It is the way people use physical
space to convey messages and interact with others.
There are four distances people use in communicating on a face-to-face:
a. Intimate distance: Distance between people that used for
very confidential communications.
b. Personal distance: In communicating, the physical distance
used for talking with family close friends.
c. Social distance: in communicating, the distance use to handle
most business transactions.
d. Public distance: in communicating, the distance used when
calling across the room or giving a talk to a group.
Proxemic examples are when Americans are communicating with
those from the Middle Easterners or South Americans is that the intimate or
personal distance zones are violated. Americans often tend to be moving away
in the interpersonal communication with their Middle Eastern or Latins counterpart,
while the latter are trying to physically close the gap. Office space is
another example of proxemics. In the US, the more important you are, the
larger the office, and often secretary screen visitors, initiate calls. In
Japan, most important managers have large offices, they spent great deal
of time out of the office. Thus the Japanese have no problem communicating
directly with their superiors. European have no walls between the space alocated
to superiors and the subordinates.
D. Chronemics:
The use of time to communicate in a culture.
There are two types:
Monochromatic: is a time schedule in which things are
done in a linear fashion. Issues are solve first A and then B. In this societies,
time is very important and time is viewed as something that can be controlled
and should be use wisely. It is important to be on time, time is of
the essence, time is valuable, additionally meeting not only start on time
but end on time. In individualistic cultures such as the United States, U.K.,
Canada, Australia, and other Northen European countries, the culture adheres
to monochromatic time.
Polychromatic: A time schedule in which people tend to
do several things at the same time and place higher value on personal involvement
than getting things on time. It is common to start meetings and finish them
late. Schedules are subordinate to personal relationships such as Latin America,
Middle East and Africa.
E. Chromatics:
Communication of messages through colors. Every society uses
chromatics, but colors mean one thing in the United States may mean something
different in Asia or Africa. For example, in the United States it is common
to wear black when one is mourning, while in some locations in India people
wear white when they are mourning. In Hong Kong red is use for happiness
or luck and traditional bridal dresses are red, in US brides wear white.
In Asia people like colored shampoos because they like the shampoo to be
the color of their hair because they believe different or lighter colors
change the color of their hair.
In the United States shampoos tend to be light colored because
people see this as a sign of cleanliness and hygiene. In Chile a gift of
yellow roses conveys the message of “I do no like you” while in US
is just the opposite. Knowing the importance of chromatics can be very helpful
because it can avoid embarrassing situations. For example red roses in Peru
romantic interest.